Policies
How we run the practice
If you can't come
Tell us at least 24 hours before, by phone or email, so someone else can have the time. If a late cancellation carries a fee, we tell you when you book.
Clean needles
Every needle is sterile, comes in its own package, is opened in front of you, used once and put in a sharps container. We clean our hands and your skin before each point.
Your records
We keep your records private and share them only as the law allows. With your written okay, we send a note to your doctor's office.
Medicines and supplements
Tell us everything you take. We don't sell herbs or supplements, and we never ask you to stop or change a medicine.
Accessibility
Tell us what you need: a lower table, a visit without scents, extra time or a different way to reach you. We plan with you before you arrive.
Emergencies
We are not an emergency service. For a medical emergency, call 911. For anything that can't wait, call your doctor.
Questions about a policy?
Call or write, and we will answer in plain words.